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## Terms of Service
Last Updated: 16/05/26
### 1. Introduction
Welcome to lawntennisassociation.uk (the "Website"). This Website is operated by volunteers of the Lawn Tennis Association (LTA) East England region for the purpose of collecting survey data to help improve and develop tennis and tennis facilities in the East of England, including Norfolk.
By accessing or using this Website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this Website.
### 2. Purpose of the Website
This Website has been created to:
- Collect survey responses from residents and tennis players in various towns and cities across the East of England
- Forward anonymised survey results to the Lawn Tennis Association head office in Roehampton, London
- Help improve tennis facilities and opportunities in your local area
### 3. Survey Participation
When completing surveys on this Website:
- You are not required to provide your name or email address
- If you voluntarily provide your name or email address, this information will NOT be forwarded to the LTA head office and will be deleted after survey results have been collected
- You should only complete surveys for towns or cities where you currently live, are originally from, or currently play tennis
- All survey responses should be honest and accurate to the best of your knowledge
### 4. User Conduct
You agree not to:
- Submit false, misleading, or fraudulent survey responses
- Use the Website for any unlawful purpose
- Attempt to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from the servers running the Website
- Collect or harvest any personally identifiable information from the Website
### 5. Intellectual Property
All content on this Website, including text, graphics, logos, images, and the LTA East England Surveys logo, is the property of the Lawn Tennis Association or its volunteers and is protected by applicable copyright and trademark laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from this Website without prior written consent.
### 6. Disclaimer
This Website is provided on an "as is" and "as available" basis. The volunteers operating this Website and the Lawn Tennis Association make no representations or warranties of any kind, express or implied, regarding the operation of this Website or the information, content, or materials included on this Website.
While we strive to ensure the information on this Website is accurate and up-to-date, we do not guarantee that the content is error-free, complete, or current.
### 7. Limitation of Liability
To the fullest extent permitted by law, the volunteers operating this Website, the Lawn Tennis Association, and its officers, employees, and agents shall not be liable for any damages of any kind arising from the use of this Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
### 8. Third-Party Links
This Website may contain links to third-party websites (including the official LTA website at lta.org.uk). We do not control and are not responsible for the content or privacy practices of any third-party sites. We provide these links for your convenience only.
### 9. Changes to These Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website following any changes constitutes acceptance of the new terms.
### 10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
### 11. Contact Information
For any questions regarding these Terms of Service, please contact us at:
Email:
Address: Lawn Tennis Association East England Surveys, [Insert volunteer contact address if applicable]
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## Privacy Policy
Last Updated: [Insert Date]
### 1. Introduction
The volunteers operating lawntennisassociation.uk (the "Website") are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our Website to complete tennis surveys for the East of England region.
This Website operates in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
### 2. Who We Are
This Website is operated by volunteers of the Lawn Tennis Association (LTA) East England region. Survey results collected through this Website are forwarded to:
Lawn Tennis Association
National Tennis Centre
100 Priory Lane
Roehampton
London
SW15 5JQ
United Kingdom
### 3. Information We Collect
#### 3.1 Survey Responses (Primary Data)
When you complete a survey on this Website, we collect:
- Your responses to survey questions about tennis facilities and opportunities in your town or city
- The town or city you are providing feedback about
#### 3.2 Optional Personal Information
You are NOT required to provide your name or email address when completing surveys. However, if you choose to voluntarily provide this information:
- Your name and email address will be stored separately from your survey responses
- This information will NOT be forwarded to the LTA head office
- Your name and email address will be deleted after survey results have been collected and compiled
- This information is collected solely for the purpose of follow-up communication if clarification is needed regarding your survey responses
#### 3.3 Automatically Collected Information
When you visit our Website, the following information may be automatically collected:
- Your IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Website
- Referring website (if applicable)
This information is collected for analytical purposes to help us improve the Website and is not used to identify individual users.
### 4. How We Use Your Information
We use the information we collect for the following purposes:
- Survey Responses: To compile data about tennis facilities and opportunities in the East of England and forward anonymised results to the LTA head office to help improve tennis in your area
- Optional Contact Information: To contact you if clarification is needed regarding your survey responses (this information is deleted after the survey collection period ends)
- Automated Data: To analyse Website usage, improve functionality, and ensure security
### 5. Legal Basis for Processing
Under UK GDPR, we process your data based on the following legal grounds:
- Legitimate Interests: Processing survey responses to improve tennis facilities and opportunities in the East of England
- Consent: When you voluntarily provide your name and email address, you are giving explicit consent for us to process this information for follow-up purposes only
### 6. Data Sharing and Disclosure
- Anonymised Survey Results: Your survey responses (without any personal identifiers) are forwarded to the LTA head office in Roehampton, London
- Optional Personal Information: Your name and email address (if provided) are NOT shared with the LTA head office or any third parties
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities
We do not sell, rent, or trade your personal information to third parties.
### 7. Data Retention
- Survey Responses: Anonymised survey data may be retained indefinitely for statistical and planning purposes
- Optional Personal Information (Name/Email): Deleted immediately after survey results have been collected and compiled (typically within [insert timeframe, e.g., 3 months] of the survey closing date)
- Automated Data: Retained for [insert timeframe, e.g., 12 months] for analytical purposes
### 8. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure data transmission (HTTPS)
- Limited access to personal data (volunteers only)
- Regular review of data collection and storage practices
- Prompt deletion of optional personal information after the survey period
However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
### 9. Your Rights
Under UK GDPR, you have the following rights:
- Right to Access: You can request a copy of the personal information we hold about you
- Right to Rectification: You can request correction of any inaccurate or incomplete information
- Right to Erasure: You can request deletion of your personal information (note: this applies only to optional contact information, as anonymised survey responses cannot be linked back to you)
- Right to Restrict Processing: You can request that we restrict the processing of your personal information
- Right to Data Portability: You can request transfer of your personal information to another organisation
- Right to Object: You can object to the processing of your personal information
- Right to Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time
To exercise any of these rights, please contact us using the details provided in Section 12.
### 10. Cookies
This Website may use cookies to improve your browsing experience and collect analytical data. For more information about our use of cookies, please see our separate Cookie Policy [link to cookie policy if applicable].
### 11. Children's Privacy
This Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.
### 12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email:
Address: Lawn Tennis Association East England Surveys
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: www.ico.org.uk
Helpline: 0303 123 1113
### 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
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